My name is Donna Sharpe And that i reside in the Point out of Washington And that i need to share my Terrible practical experience through the Kent Empire Firm. On July 25th 2017 I called to get my carpet stretched so August 16th 2017 was the date we set up. My partner and I moved all of the home furniture (we are inside our early 70ys) at four:30pm within the 15th Jaret known as to inform us that they're not come to the sixteenth thanks employees not a practical to come back.
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For those who ended up to bring in a fresh and “better quality” carpet, the you'd probably also need to have to replace the carpet in the sport home and stair circumstance since it is the same sample as the lounge floor. The carpet around the staircase has already started to fray about the corners (which is extremely Unusual for the reason that that place can't even be walked on) and the sides on the carpet in the sport home have currently started to independent from hardwood flooring.
I want my carpet fastened this carpet appears to be old and wrinkled. I also need to obtain the exact same customer service which i acquired when “Empire today” product sales consultant initial arrived to my house to acquire my enterprise.
October thirty, 2018 at 12:21 am I really don’t know exactly where to begin my working experience with this company has been so immensely Undesirable, terms ca not really Convey the dis-pleasure using this type of corporation. My initially come across with this particular firm was nevertheless the customer service dept, They despatched the income human being to the incorrect tackle and called me to mention I wasn’t at your house and which the product sales particular person was at my door (brain you I are ready on them all day) The profits man or woman was despatched to my moms handle.
This position was an exceptionally smaller job. How can it be that these types of a small task has had so many troubles And that i cannot obtain a call back again from ET? I suppose my alternatives could be to dispute the charges to my bank card business and wait around till ET decides They could like to finish The task.
(1) the pads Utilized in the living room undoubtedly are a type of StainMaster pad that I think is meant to improve the life of the carpet. Having said that, the pads that installed by means of out the rest of the residence aren't StainMaster and they are ,actually, a form of multicolored pad that does have any type of dampness barrier beneath the carpet.
I'm how much does empire carpet cost remaining advised to attend right until tuesday for installation. There is not any way I'm going to wait around till Tuesday. I require a phone back out of your Co-oporate or I will not hesistate to succeed in out to Keith Weinberger and i will blow you fellas up on all social medial platforms.
I might add. Anytime we identified as the organization stored repeating “let me get in contact Together with the installers keep on” they usually never ever could?! Don’t they have phones on the job. They had been rude and couldn’t be bothered.
Totally unacceptable. Empire has to do an improved position ensuring that their subcontractors are excellent and get the job carried out to the day it is actually promised.
10a.) The good news is I perform from your home in any other case I’d have experienced to acquire take a 7 days off for this exceptionally modest challenge.
Asked two professionals who claimed material was poor. In August 2017 termed Empire, they despatched anyone plus they mentioned they had been gonna take care of the spots that were terrible. The other pro we employ the service of claimed it had been all the house. So we did not take Empire's provide, they employed a 3rd party inspector who agreed it had been all the house. So Empire explained they're going to change the entire flooring and we decided to update to strong hardwood floors due to the fact the caliber of the engineer they brought was terrible. So we paid out a variance. To start off I named Empire to question when they had been planning to bring the wood beforehand so it get acclimated (due to the fact That is what All people else suggested). They informed me that was not essential. OK.